Refund policy
RETURN & REFUND POLICY
Effective Date: 01/01/2026
At Island Liquor Chest, we are committed to customer satisfaction while complying with all applicable laws regarding the sale of alcoholic beverages. Please review this Return & Refund Policy carefully before making a purchase.
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1. ALL SALES FINAL
Due to the nature of alcoholic products and applicable regulations, all sales are final. We do not accept returns or exchanges unless the order meets the conditions outlined in this policy.
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2. ELIGIBLE REFUNDS OR REPLACEMENTS
We may offer a refund, replacement, or store credit under the following circumstances:
* The item was damaged during transit.
* You received an incorrect product.
* The item arrived defective or unusable due to shipping-related damage.
To qualify:
* You must contact us within 48 hours of delivery.
* You must provide clear photographs of the product, packaging, and shipping label.
* The product must remain unused and in its original condition whenever possible.
* Claims submitted after 48 hours of delivery may not be eligible for review.
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3. NON-REFUNDABLE SITUATIONS
Refunds, replacements, or exchanges will not be issued for:
* Incorrect shipping information provided by the customer.
* Failed delivery due to recipient unavailability.
* Failure to provide valid government-issued identification where required by law.
* Refusal to accept delivery.
* Purchases made in error or changes of mind after an order has been processed.
* Minor packaging imperfections that do not affect the quality, safety, or authenticity of the product.
* Delays caused by carriers, weather conditions, or circumstances beyond our control.
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4. RETURNED SHIPMENTS
If an order is returned to us because of delivery failure, refused delivery, incorrect address information, or failure to meet age-verification requirements, the following conditions apply:
* Original shipping charges are non-refundable.
* Additional shipping fees may be required for reshipment.
* Orders abandoned or unclaimed for an extended period may be subject to cancellation and restocking fees where permitted by law.
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5. REFUND PROCESSING
If your refund request is approved:
* Refunds will be issued to the original payment method used for purchase.
* Processing times may vary depending on your financial institution. Please allow 5–10 business days for the refund to appear in your account after approval.
* Shipping charges are generally non-refundable unless the refund is due to our error.
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6. ORDER CANCELLATIONS
* Orders may be canceled only if they have not yet been processed, packaged, or shipped.
* Once an order has entered processing or has been shipped, cancellation requests cannot be guaranteed.
* Approved cancellations may be subject to payment processing deductions where applicable.
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7. CHARGEBACKS & DISPUTES
We encourage customers to contact us directly before initiating a chargeback or payment dispute. By placing an order, you agree to provide us with a reasonable opportunity to resolve any issue regarding your purchase.
Submitting a chargeback without first contacting our support team may:
* Delay the resolution process.
* Require additional verification documentation.
* Affect future purchasing privileges with Island Liquor Chest.
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8. CONTACT INFORMATION
For questions regarding returns, refunds, replacements, or order issues, please contact us:
Island Liquor Chest
* Address: 3211 Ingalls Ave, Pascagoula, MS 39581, United States
* Phone: +1 (830) 658-4170 (SMS Only)
* Email: support@islandliquorchest.store
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IMPORTANT NOTICE
By purchasing from Island Liquor Chest, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy. We reserve the right to update or modify this policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.